Maktab unifies customer support, ITSM, automation, and AI in one modular platform. Arabic-first by design. Enterprise-grade by default.
Three principles that set Maktab apart from every helpdesk on the market.
The only ITSM and helpdesk platform built Arabic-first. Full RTL layout, Arabic AI, Hijri calendar support. Not localized — built.
Enable only the modules you need. Helpdesk, ITSM, CX, Analytics — all in one system, all optional. Pay for what you use.
MFA, SAML SSO, SCIM, RBAC, AES-256 encryption, PII scanning, SOC 2 readiness, full audit logs. Secure out of the box.
Five capability pillars — fully integrated, fully modular.
Handle every request type with precision. SLA enforcement, automation, and omnichannel inbound — all in a single queue.
Enterprise IT service management built into the same platform — no separate tool, no extra license.
Production-grade AI built for Arabic and English — not a demo feature, but a governed, auditable capability layer.
One unified inbox for every channel your customers use. No channel siloed, no conversation duplicated.
Insight that drives decisions — from real-time queue health to long-range volume forecasting.
See why teams across MENA are migrating to Maktab.
Upgrade to AI triage, omnichannel, Arabic portal, and modern ITSM — without the Perl tax. Maktab migrates your RT data in days.
ITSM modules, on-call scheduling, status page, QA calibration, and white-label branding — all included, not add-ons at extra cost.
Self-hosted option, full RTL Arabic, SCIM/SAML provisioning, and enterprise audit logs that Freshdesk simply cannot match.
No extra module. No premium tier. Security ships with every Maktab deployment.
Contact our team for a demo tailored to your industry and region. No commitment required.